If any Petpost product does not work for you or your dog, *or if you or your dog just don't like it* we'll replace it or give you 100% of your money back, no questions asked. Yes - we really are that confident that you and your dog will love our products.
To initiate a return, shoot us an email at email@example.com and we will walk you through the process.
We have a very simple refund process that includes only two reason codes for returns. Return Reason A: we are initiating a refund/return because we made a mistake, your product arrived damaged, an incorrect product was sent or any other reason that is our fault. Return Reason B: we are initiating a refund/return because you changed your mind, decided you didn't like the product, the product didn't work as well as you hoped, you used half of the bottle and then decided you didn't like the smell, you used the entire bottle and decided you didn't like the smell, your dog ate it, or any other reason that is because of something that happens after your order arrives to you safely.
Because of our commitment to product safety and reporting requirements, we require a return in most cases. In order to receive your refund you will need to ship your return to our return center at:
Petpost Return Center
6200 Saint Johns Avenue
Kansas City, MO 64123
Inside the package, please include a printed (or nicely handwritten) note with your Name & Order Number so that we can process your return quickly. It is easiest just to print the confirmation email we sent you when you placed your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.
If your return is because of Return Reason A, your refund will include your full original order (including shipping) as well as extra compensation for the return shipping.
If your return is because of Return Reason B, you will be responsible for paying for the non-refundable return shipping costs. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance since we cannot guarantee that we will receive your returned item if it is lost by the post office.
Gift cards and promotional codes are not eligible for a refund.
Our refund policy is a non-transferrable lifetime warranty, which means that you need to purchase the product directly from us to be eligible.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. We reserve the right to refuse any refund request that we feel is made in bad faith, or in abuse of our generous refund policy. We will refuse refunds from customers who repeatedly order products and request refunds, or customers who have a history of unethical refund requests on or off of this store.