FAQs

Shipping & Returns

You will receive tracking information with every single order. To help you figure out which shipping option is best for you, use this chart:
  • 1 Business Day Priority Shipping ($17.99)
  • 1-3 Business Days Expedited Shipping ($9.99)
  • 2-5 Business Days Standard Shipping
    (FREE for orders over $35)
Please keep in mind that we ship every day around 11am. If you place an order later in the afternoon or on the weekend, you should expect it to be shipped the following business day.

If any Petpost product that you purchased from our website does not work for your dog, it does not live up to your expectations, *or if you or your dog just don't like it* we'll replace it or give you 100% of your money back, no questions asked. Simply return the product you purchased from us and you will be refunded immediately! Yes - we really are that confident that you and your dog will love our products. You have nothing to lose!

But hold on, there are some rules that you and your pup should be aware of. Gift cards and promotional codes are not eligible for any type of refund – sorry!

Please be sure to provide a printed proof of purchase (like your email receipt) along with the return, so that we can make sure you receive your refund quickly.

If you want to set up a return, simply bark at us and we will help you out!

We are very happy to offer FREE SHIPPING within the United States on any orders over $35. For orders under $35, our standard shipping fee is only $4.99.

In a rush? We also have Expedited Shipping available for $9.99 and Priority Shipping available for $17.99.

We ship as often as dogs’ play – every day. We are proud to say that with the exception of some weekends and holidays, your order will be shipped the same day or next day.
Yes, we ship to every country in the world! Our international shipments are sent out via USPS international mail. Most of the time you will be able to see tracking information, but for some countries USPS does not provide tracking information – so please be patient.

We calculate the shipping cost for international orders based on the weight of your order and the country that you’re in. Standard shipping for international orders starts at $9.99.

You can check the cost of international shipping by proceeding to the checkout and entering your delivery address. Don’t worry, you will not be charged unless you accept the shipping cost.

If you are located in Canada or Mexico, your order should arrive within 2 weeks, although sometimes it can take up to 4 weeks.

For the rest of the world, shipments can take up to 8 weeks. If you have not received your order after 8 weeks, you can bark at us and we will look into it.

Some countries charge import duties that the buyer must pay. In many cases the import duties are very small, but you should reach out to your local post office for an accurate estimate of the charges.

General Questions

Our customers have found that the most effective way to eliminate tear stains is to combine a supplement and a topical tear stain remover. Take the following steps to completely remove tear stains from your dog:

1) Begin to administer a daily dose of either our Tear Stain Soft Chews or our Tear Stain Supplement. Both of these products work from the inside out by building up your dog’s immune system and providing additional nutrients like Eyebright Herb and Lutein to their diet.

2) Begin a daily eye cleaning regimen with our popular Tear Stain Remover and Tear Stain Comb.

3) Start your dog on distilled water only and switch to stainless steel water and food bowls.

4) Make sure your dog is on high quality dog food!

If your dog has had tear stains for a long time, there will be permanently dyed fur that will need to grow out and be trimmed off. After 4-8 weeks you should give a good trim around the eyes.

Tear stain treatment requires patience! If you follow these steps you should see a dramatic improvement in your pup’s tear stains within 4-8 weeks.

YES! We take your dog’s safety very seriously. All of our supplements, soft chews, and topical solutions are made right here in the USA in clean, well-maintained facilities.

Our ingredients? We use the highest quality, natural ingredients when possible, and we always hand select our ingredients just for your pet. All of our ingredients are considered safe by the FDA, and we never use antibiotics, harsh chemicals, or pesticides in our formulas.

Both of these products serve the same purpose and have similar ingredients. It is simply up to you whether you would like to give your dog a treat, or to mix the powder into their food.

Try giving your dog a bully stick, a frozen Kong, chew toy, a dab of peanut butter, or her favorite dinner to keep her from licking up all the delicious coconut oil you just rubbed in. Sometimes a good play session is enough of a distraction to give the oil enough time to work. If all else fails, have you tried a thunder shirt?

YES! Coconut Oil has a melting point around 76 °F, so if it is kept in a cool cabinet or a refrigerator, you will probably see it in a solid state. If you leave it out in the sun or if your home warms up in the summer months, you might see it in the liquid form.

Our Coconut Oil is perfectly safe for your pet whether it is a solid or a liquid.

After you hit “Checkout” and enter your payment information, you will be able to apply the coupon code to your order. Enter the code in the box that says “Discount.”
Our products do not expire, however, when they are exposed to extreme temperature fluctuations, or light, the natural ingredients might separate. If you have any concerns or questions about your product, feel free to bark at us so we can help you out.

Don’t worry! If you are not completely satisfied with your Petpost purchase, you can return the product (even if it’s used), and get 100% of your money back. That’s right, you can try Petpost products completely risk free!

Just bark at us and we will help you out!

Business Inquiries & Partnerships

Of course! Once our customers find out there is a solution to their poor Perriwinkle’s tear stains or dirty ears, they want to go out and make the purchase immediately – which is why our products are perfect for brick and mortar retail stores.

Become one of our authorized retailers today to find out how you can reach more customers and increase your product offerings with Petpost!

Send us an email at wholesale@petpost.us to join one of the fastest growing pet brands!

Yes, we love working with small pet supply stores and groomers. Please reach out to us by email so that we can discuss how Petpost products can fit into your business.

Yes we do! This is our most exciting partnership opportunity. When you spread awareness about Petpost products, you are helping us in our mission to ensure cleaner, healthier, and happier lives to all dogs and dog owners. In return, you will be able to generate income without ever needing to handle orders or purchase inventory!

How it works: We will provide you with a unique promo code that is associated with your affiliate account. You will then shout from the mountaintop (or Instagram) about Petpost and how your followers can get a discount on their entire order from our shop. Every time someone makes a purchase with your coupon code, you get a commission, the customer gets a discount, and most importantly - a dog gets the relief the need!

Ready to join our pack? Just send us an email at affiliate@petpost.us with your information and how you are planning to spread the word about Petpost!

Yes - breeders are a large part of our affiliate network. Because of the nature of your business, being a Petpost affiliate is a perfect way to have residual income for many years after your litter goes to their forever homes.

How it works: We will provide you with a unique promo code that is associated with your affiliate account. You can tell your customers about Petpost products and share your promo code with them. Every time someone makes a purchase with your coupon code, you get a commission, the customer gets a discount, and most importantly - a dog gets the relief the need!

Ready to join our pack? Just send us an email at affiliate@petpost.us with your information and how you are planning to spread the word about Petpost!